Refund policy

LilChapters Return & Refund Policy

Your happiness with your LilChapters piece matters to us. Here's how we handle returns and refunds:

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery at support@lilchapters.com with your order number and photos of the item and packaging.

To help us process your claim quickly and fairly, please also share an unedited, continuous unboxing video — starting from the sealed package before opening — showing the item as received. Claims without an unboxing video may not be eligible for replacement or refund.

Once verified, we will offer a free replacement or a full refund, your choice.

All Other Returns
As all our products — personalised and non-personalised — are made and packed specifically for your order, we're unable to accept returns or exchanges for reasons other than damage or defect (e.g. change of mind, incorrect personalisation details submitted by the customer). Please review your order details carefully before confirming your purchase.

Refund Timeline
Approved refunds will be processed within 7-10 business days and credited to your original payment method.

For any return or refund request, please contact us at support@lilchapters.com with your order number and details.